Frequently Asked Questions

Q: What is Earthley?

Q: What type of business is Earthley?

Q: When do products expire? What are the shelf life of your items?

Q: Where do you get your product formulas?

Q: How and where are your products tested? Do you use Safety Seals?

Q: Why have some of your products increased in price?

Q: Do you make your own products?

Q: Can all of the tinctures be taken together or should they be taken separately?

Q: Do you offer _____? (new idea, product request, etc)

Q: What are your accepted payment methods?

Q: Do you ship internationally? Can you bill internationally?

Q: Do you ship to APO/FPO addresses?

Q: How long does shipping to Canada take? Who pays the customs fees?

Q: Will I receive my products faster if I pay for shipping?

Q: When can I expect my product to ship?

Q: Your package hasn’t arrived or updated, what next?

Q: Do I still get free shipping if my discount code brings my cart total below $60?

Q: Why can I not receive the All-Purpose Spray?

Q: Do you sell on Amazon?

Q: Why isn't shipping free if I spend $50 anymore?

Q: What if I want to return an item?

Q: What if I want to add to my order?

Q: What if I order and need to cancel it?

Q: How can I get notified of new or upcoming sales?

Q: Do you offer samples or sample sizes?

Q: Why are there slight variations in my products, or slight imperfections?

Q: What is your glycerin derived from?

Q: Are your products MTHFR safe?

Q: Do you use corn, soy, gluten, parabens, fragrances, etc. in your products?

Q: Are your products certified organic?

Q: Are your products cruelty-free?